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AI-powered contact center

Channels are scattered and nobody can measure who handled what, or how it ended.

What an AI contact center does

  • Phone in the browser, WhatsApp Business, Instagram and Messenger in one queue
  • Live supervision: listen, whisper, take over
  • AI at the close: automatic summary, suggested tagging, sentiment
  • Order taking, tickets, CSAT and reports

How we implement an AI contact center

  1. 1

    Channel map

    We list your channels, queues, hours and who answers each one.

  2. 2

    Halo setup

    Phone in the browser, WhatsApp Business, Instagram and Messenger in one queue, with your tags and reports.

  3. 3

    ERP connection

    If you take orders, the order from the call lands in your ERP, as it does for Tropigas.

  4. 4

    Supervised launch

    Live supervision with listen, whisper and take-over; the AI summarizes and tags every close.

What it connects to

  • Phone in the browser
  • WhatsApp Business
  • Instagram and Messenger
  • Your ERP or order system
  • Quality and CSAT reports

How much an AI contact center costs

Halo is priced per seat per month; the detail is on its own page. Connecting it to your ERP is quoted separately, from $2,500, with a fixed written price.

What you control

  • What it says, and what it never says
  • Which data it can see
  • What it costs to run each month, with an alert at the cap
  • Who takes over when it isn't sure

Questions about an AI contact center

Ask a question
How many agents can it handle?

Halo was stress-tested with 500 calls at 8 per second and 40 agents without errors, and TMCA has run on it for a year.

What exactly does the AI do?

It works at the close of every interaction: automatic summary, suggested tagging and sentiment analysis. A person handles the conversation.

Can I see it before buying?

Yes. In the free meeting we show you the panel working and what it would cost for your number of seats.

How long until it's working?

A pilot of one flow is usually in production within a few weeks of the written price. We don't promise days; we promise a number you can measure.

What happens when the model is wrong?

It hands the case to a person, with the reason. Every route has a human fallback and a monthly cost cap with an alert.

Do we need to change our systems?

Usually not. Most of the value is in connecting what you already have.

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